FAQs

FAQs – Frequently Asked Questions

When will my jewelry get here?

Most of jewelry ships out the next business day after I receive the order. That usually gives me the evening and possibly part of the morning to make the item and package it before our postal carrier picks things up. Occasionally, during peak holiday rushes or when I'm at a show it might take two days to make something before I get it shipped. Resin pieces often take slightly longer (the resin needs to cure). Completely custom works designed just for you vary by what’s involved in the project.

Currently I ship everything via USPS because it’s generally the cheapest and easiest. Standard first class mail usually arrives 5-7 days after I ship it for US addresses. For Canadian addresses it usually takes about 14-20 days to arrive after I ship it. Please check the USPS website further information on shipping duration (I added a few more days on to their estimates since I think they really underestimate shipping time). All shipments come with a tracking number so you can check where your package is at all times.

What if my jewelry breaks or arrives damaged?

All my jewelry is guaranteed. If your jewelry arrives damaged for any reason I will either send you a free replacement or pay to ship it back for repairs.

If your jewelry breaks sometime in the future (wears out from loving use, dog jumped on you and caught the chain, jewelry box got knocked off the table, etc.) I’ll fix that too. Just ship the broken item to me and I’ll ship it back once its fixed (you just pay shipping). Please send me an email first so I know to expect it in the mail though :) EarthenGypsyDesigns@gmail.com

What is your return policy?

If you are not completely satisfied with your purchase, you have 30 days to request a return. I want all my customers to be completely happy with their jewelry. If there is something wrong with the jewelry I will cover all shipping costs and provide a 100% refund.

If you decide for any reason the jewelry is just not what you wanted (clashes with your hair, dog gave you a strange look when you wore it, etc.), that’s ok too. You pay to ship it back and I’ll refund the rest .

In either case, please contact me first: EarthenGypsyDesigns@gmail.com

Can I customize it?

Yes! Most of my jewelry is made to order, which is why there are dropdown options for things like color, length, or material on most items. If there is a modification you would like, but not listed on the page just send me an email EarthenGypsyDesigns@gmail.com. 

Want something designed just for you? I can do that as well. Check out some of my previously commissioned projects on the Gallery Page for ideas.

How does the Pickup option work? 

• Pickup in South Lyon: If you live in the southern Michigan area and would like to pickup an item in South Lyon and save the shipping - please email me: EarthenGypsyDesigns@gmail.com
  
  I will give you my address and we can arrange a pickup time that works for us both. I work out of my home, which is why my address is not publicly posted.

• Other pickup options coming soon!
  

Who makes my jewelry?

I do! At the moment it is just me who does the designing, making, shipping, and everything else in my tiny business. Occasionally I’ll rope a friend or family member in to help me for a booth at a fair or show, but everything else is just me… Until this business makes enough to pay the bills – then I’ll happily hire some help and update this section :)

All the wirework, resin, and chainmaille are twisted, poured, and connected by me when I'm not working at my fulltime job. I'm not set up to pour metal or cut stones, so the individual components in many of my pieces may be poured or cut elsewhere, but I'm the one that turns the rocks, charms, or whatever, into actual jewelry you can wear :)

More Questions?

Have a question not answered here? Send me an email: EarthenGypsyDesigns@gmail.com

I’m more than happy to answer any questions you may have and your question may help others as well!

See a mistake? Have a comment I can use for improvement? Let me know!
I love to get shopper feedback and am always trying to improve my jewelry and website. Just send me an email at EarthenGypsyDesigns@gmail.com and thank you in advance for your help!